7 ways to improve your chatbot accuracy — Enterprise Bot

So, you and your team have worked for months to get your chatbot ready to go to the public (keeping it simple by calling it chatbot but it would also hold true for voice bot or email bot of course). You have tested it thoroughly with your team. The UI is perfect. The answers have been vetted by communications and legal and nothing can go wrong, right? It’s hosted on the website.

There you go the first chat just came in. Ready to put up your legs and enjoy. Unfortunately the work has just begun 😊. With all our bots if there is something that we have learnt it is that there is no real test like a real user and the best bots are not just about the right testing before but the ones that learn from the live conversations and ensure that the right escalations ensure that the bots improving. In general, we have seen the first 30 days of how you improve your bot is going to define the success of your project. So here are 7 most important points to improve chatbot accuracy: