How to Create Multilingual Chatbots? — Enterprise Bot

Bertina: ik heb een gynaecoloog bij mij in de buurt nodig. Hoe boek ik een afspraak?

Chatbot: Sorry, I didn’t get that. I will try an FAQ search. Is there anything else I can help you with?

Bertina: Ik wil een afspraak met een gynaecoloog

Chatbot: Oops, I am unable to understand your language

Bertina: Show me the Gynecologists near me. I need to book an appointment.
Chatbot: I got 12 specialists nearby matching your search

Bertina wants to book an appointment with the chatbot. Though the bot has made honest efforts to assist Bertina in real-time with accurate responses, it fails to assist her initially as she interacts in her native language. Later, when she communicates in English, the chatbot finally understands and guides her. Ultimately, it all comes down to the brand has failed to deliver the right user experience one needs to improve CSAT.

Do you realize the picture would have been completely different if it were a multilingual chatbot?

Multilingual chatbots are one of the most seamless, cost-effective and efficient ways your brand can deliver the customer experience your customers desire.